Shipping Policy

Most internet orders placed before 12pm EST Monday thru Friday will be processed and confirmed by next day. Orders placed after 12pm Friday will be processed and confirmed on the following Monday. Please note, orders placed after 12pm EST Monday thru Friday, may not be processed and confirmed until the following business day. Holidays and weekends are not business days.
NOTE: During the peak Holiday Season, shipping and delivery times may be longer.

Order confirmation will be provided via email after the order is placed.
Orders are shipped mainly by Courier. Some orders to distant or remote locations may be shipped by Canada Post.

*Standard Shipping Disclaimer for Remote Areas

1. GENERAL EXCLUSION AND POLICY
Please be advised that standard shipping rates and delivery timelines may not apply to certain remote, rural, or non-mainland addresses. We reserve the right to exclude standard shipping options and may be unable to deliver to all locations. If your address is identified as a remote area after checkout, you will be notified by our team as soon as possible.
2. POTENTIAL IMPACT ON ORDERS
For orders shipping to remote or difficult-to-serve locations, the following may apply:
Surcharges: An additional shipping surcharge may be required to cover the higher carrier costs. We will contact you with the exact amount before processing your order.
Extended Delivery Times: Delivery times will typically be longer than our standard estimated delivery windows.
Order Cancellation: If we cannot find a reasonable shipping solution, or if you do not agree to an applicable surcharge, we reserve the right to cancel the order and issue a full refund.

CANADA

Expected Delivery Dates:
Delivery dates will vary based on your location.
Ontario 2-5 business days after order processing
Other Provinces 4-7 business days after order processing
Remote Locations may take longer.
Holidays and weekend days are not counted as business days.

Standard Shipping Times:
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Southampton Olive Oil Company only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Once the order has been picked up by the shipping company, it is handled by the customer with the provided tracking number.

Returns and Refund Policy

It is Southampton Olive Oil Company’s intention to satisfy our customers. For this reason, we will issue a full refund to the original credit/debit card for any unopened merchandise that is returned within 14 days of the date of purchase. After 14 days, a store credit or exchange will be issued for any unopened merchandise returned up to 30 days after purchase. Items purchased with cash may be exchanged or a store credit issued. There are no cash refunds. All items must be accompanied by the original receipt and in unopened, saleable condition.

To make a return or exchange you must contact us first:
Phone: 519-483-6457
Email: [email protected]